Patient satisfaction survey system

This project was commissioned by Imam Hossein Hospital of Shahroud with the aim of digitizing the patient satisfaction measurement process. Previously, paper forms were handed to patients upon discharge, which was not only wasteful but also time-consuming and inefficient. In the new solution, after discharge, a text message containing a unique link (along with the patient’s code) is sent to the patient. By accessing this responsive page, the patient can participate in a simple and user-friendly survey.

Key features of the system:

• Online access through a dedicated SMS link for each patient
• A five-question questionnaire with a numerical rating scale from 1 to 5 for measuring satisfaction
• The possibility of entering comments, suggestions and criticisms in a separate text section for each question
• Save and manage all answers in the system
• Analytical reporting capability to check the level of satisfaction and points in need of improvement

In addition to eliminating paper forms and simplifying the process, this system has provided a precise tool for managing patients' experience and improving the quality of hospital services.